E-Tickets FAQ
The Winspear Centre has updated the way e-tickets are provided in order to improve the patron experience.
When placing an order through our website, your tickets will now be sent as a QR code (one per seat) embedded in the body of the email, instead of being sent as a PDF attachment. Additionally, all tickets - whether ordered online, over the phone, or in person - can now be accessed through your account online at winspearcentre.com. This means that if you misplace or forget your tickets and have an online account with us, you can access your tickets seven days prior to the event. The QR code tickets will display better and be easier to navigate on mobile devices.
The tickets can also be accessed through your online account, a feature that has been frequently requested. The new tickets will also be less prone to going to junk mail folders than emails with PDF attachments and should no longer display as “blank” tickets on certain devices.
When will I receive my e-tickets when I order online?
You will receive your confirmation email the day your order was processed, then a second email with the e-ticket(s) included as a QR code will be sent seven days before the event.
Can I print my e-tickets?
We recommend displaying your tickets to our ticket scanners on your mobile device, as printing the ticket(s) may cause the QR code to print across two pages, rendering it unusable. If you wish to print your tickets, we recommend printing a screenshot of the ticket without the surrounding email to ensure it prints on one page. If you are unable to print the QR code ticket on one page and do not have a mobile device, you may stop by the Box Office on your way into the show and we can print you a hard copy of your ticket(s).
My friend forwarded me the ticket email and my tickets/QR codes look wrong.
Sometimes forwarding emails can cut off parts of the email. If there is a "view in browser" link near the top of your email, click that. Alternatively, if the email says "View Entire Message" or similar at the bottom, click that.
My friend sent me a screenshot of my ticket. Will it work?
Yes, a screenshot of your ticket will be valid at the door.
Can I add my e-tickets to my mobile wallet, eg. Apple Wallet?
Currently, no. However, we hope to have this functionality soon.
Can I have my subscription tickets sent as e-tickets?
Yes. We are now able to send subscription tickets as e-tickets. An email containing the QR code(s) will be sent seven days before each event.
Can I view my tickets online?
You may access your tickets on your account by visiting this page. Please note that you must be logged in to view the tickets. If you used Guest Checkout, you did not create an account and cannot access your tickets online. All tickets will be visible in your online account by clicking “View Tickets” beside your performance. This will not invalidate your physical tickets, but only one set can be scanned through. Once you enter the Winspear and have your tickets scanned, the others will become invalid. Please also note that as e-tickets are not sent until 7 days before the event, you will not be able to view them online prior to that date either.
Why can’t I find my tickets on my online account?
If you are not seeing your tickets on your account online, please email our Box Office at box.office@winspearcentre.com. It is possible you used Guest Checkout or have multiple accounts that we can merge into one.
I have lost my tickets. What should I do?
You have multiple options:
- If you have an online account, you can log into your account at this page to view your tickets online.
- You can email us at box.office@winspearcentre.com ahead of your show and we may be able to resend your tickets.
- You can stop by our Box Office on your way into your show and we can reprint your tickets.