Phone and in-person service:

10 AM – 4 PM • Monday to Friday

The Box Office is also open in-person beginning 90 minutes before the event start time for events at the Winspear that are ticketed by the Box Office.

Please note that the Winspear doors are locked outside event times. To access the Box Office during daytime hours, please use the far right main door when facing the Winspear from Churchill Square (99 Street).

4 Sir Winston Churchill Square
Corner of 99 Street and 102 Avenue
In the heart of The Arts District in downtown Edmonton
➝ Getting to the Winspear

When placing an order through our website, your tickets will be sent as a QR code (one per seat) embedded in the body of the email. Additionally, all tickets - whether ordered online, over the phone, or in person - can now be accessed through your account online at winspearcentre.com. This means that if you misplace or forget your tickets and have an online account with us, you can access your tickets at any time.

For important information on how our E-Tickets work, please view our FAQ page.

All prices are subject to change. Listed prices are in Canadian dollars and include GST.

All tickets for events at the Winspear are final sale and cannot be returned for a refund. Edmonton Symphony Orchestra (ESO) events may be exchanged for another ESO event or a tax receipt. See below for more information.

If you have lost the email containing your e-tickets, you may contact our Box Office to have them sent again or access them through your online account by logging in here. Physical tickets can be reprinted through our Box Office on the day of your event.

Tickets will only be sent to or printed for the original purchaser. If you purchased the tickets but are not attending and wish to have your tickets reprinted for a guest, please contact the Box Office with your guest’s name(s).

Tickets purchased for Edmonton Symphony Orchestra (ESO) events may be exchanged for another ESO event in the same season (September to June). Exchanges must be completed at least 24 hours in advance of the show you are exchanging out of. Exchanges are “ticket for ticket,” ie. the number of old tickets must match the number of new tickets. Any increase in price must be paid at the time of exchange. No refunds will be made for exchanging into a lower priced ticket.

There is a $5.00 per ticket fee for exchanges. This fee is waived for ESO subscribers and members.

ESO tickets may also be donated in exchange for a tax receipt. Ticket donations must be completed at least 24 hours in advance of the show. There is no fee for this service.

If you have questions or wish to make an exchange, please contact the Box Office at 780.428.1414 or box.office@winspearcentre.com.

Tickets to non-ESO events cannot be exchanged out of or into. All ESO events can be found by clicking here.

The Edmonton Symphony / Winspear has zero tolerance for scalping and insists that all patrons of our service abide by our policy stated herein. Tickets made available through this site are intended only for those who are actually planning on attending the shows requested. It is strictly prohibited to resell any tickets obtained through our Box Office or Winspear website for more than the purchase price. If you are found to be reselling, trading or brokering tickets that you purchased through our site for profit, the ESO / Winspear may, at our discretion, cancel your ticket order and all other pending orders in your name. If you are unable to use your Edmonton Symphony Orchestra (ESO) tickets, they may be exchangeable for another ESO performance up to 24 in hours in advance of the performance.

For important information on how to protect yourself against ticket resellers please click here.

Information about accessibility at the Winspear Centre can be found by clicking here.

Wheelchair seats are marked by a wheelchair icon online and are also available by contacting our Box Office. These seats can also be used by individuals who have other accessibility needs. A chair will be provided, or removed if you use a wheelchair. Those with accessibility needs may purchase one additional ticket in the accessible seating area for someone attending with them. Due to limited availability, we ask that any additional members of your party attending with you sit nearby outside of the wheelchair accessible area.

If you have any questions about the ideal seating for your needs, please contact our Box Office at 780.428.1414 or box.office@winspearcentre.com.

Please see the page for the event you wish to attend for more information on its child policy. For most events, ages 8 and up are recommended and children 3 years of age and under will not be admitted. However, events appropriate for children have been marked and young children may be admitted.

Where stated on the event page, children 18 months and younger may be issued a complimentary “babes in arms” ticket. This ticket can be picked up from the Box Office on your way into the event. All other children must have a paid ticket.

The ESO is proud to accompany performances by Alberta Ballet and the Edmonton Opera. Get all the information you need to purchase tickets to these performances by visiting their websites.

Francis Winspear Centre for Music (Winspear Centre) welcomes all audience members and is dedicated to ensuring equal access for everyone. We strive to create a safe and welcoming environment where all can share in the beauty and joy of music and other events.

Providing an exceptional experience for our patrons is one of our highest priorities. To support this, we have established a code of conduct designed to ensure that everyone can enjoy events at our venue. This code aims to protect the safety and dignity of everyone in our space. If you have any concerns, please bring them to the Winspear Centre staff for support.

All patrons must interact with others, including fellow audience members and staff, in a manner guided by respect and kindness. Harassment based on race, colour, gender, gender expression, national origin, age, religion, marital status, disability, sexual orientation, or neurological condition is not tolerated. Violence, discriminatory behaviour, harassment, offensive language, or any form of abusive conduct is unacceptable and will not be permitted.

Mobility devices, service animals, and other accessibility aides are welcome in our spaces. Our team will work with you to ensure that these aids are not impeding access or egress for yourself or others.

Our spaces are designed for the enjoyment of music and other live events, and we ask all patrons to ensure their behaviour does not disrupt others. We recognize that certain behaviours, while generally acceptable, may be disruptive in a venue setting. If you have concerns about behaviour, please bring them to the attention immediately to the Winspear Centre staff to address them promptly.

For safety, Winspear Centre staff may refuse entry to patrons whose behaviour may disrupt events or create risks, including but not limited to excessive noise, heckling, or interference with proceedings.

Please be considerate of patrons who have sensitivities to scents by limiting your use of scented products.

Everyone has the right to use the washroom that corresponds to their expressed gender identity, regardless of their sex assigned at birth.

Interference with the Winspear Centre staff and performers during their duties, or actions that obstruct or disrupt other patrons’ enjoyment, are not permitted.

Photography and video recording are not permitted during performances unless otherwise stated.

All reported violations of this code will be reviewed and considered by the Winspear Centre and venue staff before any action is taken, following our Safe and Respectful Workplace Policy.

If you require more information, please email info@winspearcentre.com or call 1 (780) 428-1414.