Safety • COVID-19 Response

Cancelled ESO performances at the Winspear Centre
Updated on May 13, 2021, 10:00 AM MST

To continue protecting our patrons health and safety, as well as that of our musicians and staff, we will not hold any ESO performances in the Winspear Centre from now through June.

If you have an ESO Membership, the remaining value of your Membership has been converted into funds on your account. Some patrons may also have money on their accounts from previous refunds, so please log into your Winspear account online to see the total of your money left on account.

Donate by June 30 and your gift will be matched 100% up to $250,000 by two generous supporters. This will close the gap in our funding, so we can assure you that the ESO will be standing strong for you to return.

How to Donate Your On-Account Funds

Donate your on-account funds by following these steps:

Step 1:
Click here to reach the donation page.

Donation Page

Step 2:
Fill in the amount that you’d like to donate.

Step 3:
Click “check out” and you will be prompted to log into your account. If you do not remember your password, click “Forgot Password?” to reset it.

Step 4:
Scroll down to see your account balance. If you would like to use your funds on account, click “Apply balance.”

Step 5:
To complete your order, click proceed to payment. If your account balance covers the amount of your donation, you do not need to input your credit card information. You will receive a confirmation email with the details of your donation.

You may also choose to request a refund by contacting the Box Office.

If we do not hear from you, we will keep your funds on account for future use.

If you have any questions, please contact the Box Office:

Note: The Winspear Centre is temporarily closed due to provincial COVID-19 regulations.

Below is an overview of measures adopted in compliance with with Alberta Health Services and Alberta Government Guidelines. These measures will be revised accordingly when we resume concerts.
For more information on provincial guidelines, click here.

  • Face masks are mandatory and must cover nostrils and mouth.
  • Hand sanitizer stations will be on the premises.
  • Tickets are limited up to 100 seats physically distanced safely inside the Concert Hall.
  • Doors are open 45 minutes before the concert.
  • Electronic tickets preferred.
  • Water fountains will be out of service.
  • Gradual, phased entry of audience members into the hall and signage to facilitate circulation.
  • Access to bathrooms only available on main floor.
  • Important information regarding each concert will be sent out via email prior to concert date.
  • Elevators will not be available / in use at this time.
  • Latecomers will be admitted at the appropriate moment.
  • Concerts are presented without intermission.


Q: Do patrons need to wear a mask inside the Concert Hall chamber?
A: Masks are required in every part of the building, including the entrance, lobby, and Concert Hall. Patrons who are not wearing a mask will not be permitted to view the performance from the Concert Hall.

Q: What are the protocols for lining up and entering the building?
A: We will have a very streamlined process for entering. Please wear a mask to line up, and follow the signage on-site. Once your ticket is scanned, a host will guide you to your door, where you will be connected with an usher who will show you to your seats.

Q: Will there be extra air circulation and filtration for safety?
A: Our air handling units will be operating at maximum capacity at least an hour prior to our doors opening. Our air circulation and filtration meet best practices.

Q: Will I be able to park in the Library parkade?
A: Yes, but please check with City of Edmonton for details or to confirm.

Q: Will there be a concession?
A: Out of an abundance of caution, concession is temporarily unavailable until further notice.

Q: Will your elevators be in operation?
A: Use of the Winspear elevators will not be necessary as all seating for this performance will be on the main floor.